General Shipping Information

Better Computers accepts orders from both Australian and International Customers. For International Customers acceptance of orders is subject to applicable Australia Laws.

Shipping Costs are displayed under your Shopping Cart information box when there is an item to purchase in your Shopping Cart. When there is 0 items in your Shopping Cart there is no shipping costs to calculate and therefore the Shipping Costs information box is not displayed. You will need to provide your postcode and country in order for Better Computers to calculate your shipping costs. The shipping costs are calculated live by submitting your postcode and country details that you supply along with the weight of the items in your shopping cart to Australia Post which in turn calculates the exact shipping costs and returns the value back to Better Computers in real time.

Availability refers to the amount of time needed before Better Computers can ship your order out. The Availability for a product is displayed for each product Better Computers sells. Orders are usually shipped within the Availability period using Australia Post or Couriers Please, however, there are times when this is not possible. For example, when a product is on back order and a supplier is out of stock. In this case, orders are not shipped until more stock is available. There are also many times when orders are shipped early, such as when Better Computers has stock of all the items in your shopping cart. In this case orders are shipped either the same day or the next business day. Once an order has been passed onto a carrier service, the Customer fully accepts responsibility for any orders lost, stolen or damaged. Better Computers will, when possible, keep receipts and tracking numbers to help you locate a lost order. If insurance is undertaken before shipping, the Customer can make any claims to the carrier company directly for any lost, stolen or damaged goods. Australia Post policy does not allow Computer equipment/parts to be insured, however, Couriers Please does insure Computer equipment/parts and insurance is included in the shipping costs.

Better Computers uses Australia Post for lighter orders below 15kg and Couriers Please for heavier orders that are 15kg or more, up to a maximum of 40kg. When an order exceeds 40kg then the only shipping option available is Store Pickup, where either you, or a Courier sent by you, can pick up your order.

Software Warranty and Returns

All software provided is subject to the terms and conditions of the license agreement relating to that software. Customer acknowledges its obligations to abide by such license agreements. Customer acknowledges that Better Computers does not warrant any software under these Terms & Conditions. All software is warranted in accordance with the license agreement that governs its use. All rights, title or interest in respect of the intellectual property rights in the software remain with the licensor of the software at all times. Returns of software is NOT allowed by Better Computers. This extends to software licence keys and OEM software. If any software is found to be in-operable or un-usable the issue is to be resolved between the licensee and the licensor.

Hardware Warranty and Returns

Unless specified otherwise, Better Computers warrants to the Customer that Better Computers supplied Products, will be free from defects in materials and workmanship affecting normal use for a period of one year from invoice date ("Standard Warranty"). This Standard Warranty does not cover damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, problems with electrical power, usage and/or storage and/or installation not in accordance with Product instructions, failure to perform required preventive maintenance, normal wear and tear, act of God, fire, flood, war, act of violence or any similar occurrence; any attempt by any person other than Better Computers personnel or any person authorised by Better Computers, to adjust, repair or support the Products and problems caused by use of parts and components not supplied by Better Computers. The Standard Warranty does not cover any items that are in one or more of the following categories: software; external devices; accessories or parts added to the Product after the Product is shipped from Better Computers; accessories or parts that are not installed in the Better Computers workshop. During the one-year period beginning on the invoice date, Better Computers will repair or replace Products returned to Better Computers premises. All shipping and transportation costs are paid by the customer. This includes prepaying the shipping and transportation charges before Better Computers will ship the repaired or replaced products to the Customer. If the shipment is not insured the Customer accepts the risk of loss or damage during shipment and transportation.

Better Computers does not give any warranty that the Products are fit for any particular purpose and this Standard Warranty is given in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, trade usage, course of dealing or otherwise including warranties or conditions of merchantability, fitness for purpose, satisfactory quality and/or compliance with description, all of which are hereby excluded to the fullest extent permitted by law.

The Customer agrees that, in relation to third party products purchased through Better Computers, where such Products are covered by a relevant manufacturers warranty, then the Standard Warranty shall not extend to such Products and such manufacturers warranty shall be the sole warranty in respect of such Products. The Customer shall utilise that warranty for the support of such Products and in any event not look to Better Computers for such warranty support.

Returns Other Then Warranty

Returns can only accepted for products that are in their original unopened and undamaged packaging. A Return Authorisation (RA) number must be obtained first, before shipping the product back to Better Computers, by contacting a Better Computers staff member first. The RA number should be clearly displayed and visible on the product returned, otherwise the return will not be accepted. The Customer shall pay all shipping and transportation charges with relation to the return of any product back to Better Computers. A restocking fee of 15% will be deducted from any money refunded after a product is returned. This fee is charged to Better Computers by it's suppliers and is therefore passed onto the customer. When a Customer uses a Credit card to make a purchase, a refund will be via the same Credit Card used to make the purchase, less any fees that are charged to Better Computers. Our credit Card Clearing House charges approximately 6% in fees, which are not refundable. All other refunds paid will be made with a cheque drawn from an Australian Bank. Any additional charges and fees that your bank or institution may charge you will be born by you the Customer.

Questions

Questions regarding our Shipping & Returns, Privacy Policy, or other policy related material can be directed to our support staff by emailing Better Computers from the Contact Us page.